Fadac Resources - Our client is an high performance driven firm that offers professional services in interior and exterior car maintenance package.
They are in need of an experienced candidate to fill the vacant position below:
Job Title: Admin/Customer Service Officer
Location: Lagos
Responsibilities
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Requirements
- Must be a female applicant
- Minimum of OND in mass communication or any related field
- 2 - 3 years proven work experience as an Administrative/Customer service Officer or in similar role
- Close proximity to the Island
- It requires six working days
- Knowledge of administrative /customer service principles and practices
- Knowledge of relevant computer applications
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to details and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance.
Application Deadline
23rd March, 2018.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Note: Only candidates that fit the requirements will be contacted.