Audacious Business Concept Limited, is Nigeria's fastest growing fashion retail organisation. The company retails female apparel (casual, business Casual, business) to the discerning woman.
We are recruiting to fill the position below:
Job Title: Customer Care Officer
Location: Lagos
Job Description
- We are looking for a driven Customer Service Officer to attend to customers’ complaints and need, attract and interact with targeted virtual communities and networks users
- The successful candidate will be joining our Creative Services Team.
- The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.
Responsibilities
- Resolve customers’ complaint via phone, email, mails or social media.
- Use telephones and social media platforms to reach out to customers and attend to their needs.
- Greet customers warmly and ascertain their complaints and needs.
- Assist with issues placing orders and exchanging goods.
- Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service
- Collaborate with other departments (Social media specialist, sales etc) to manage reputation, identify key players and coordinate actions.
Requirements
- B.Sc/HND in Social Science and related discipline
- Proven working experience in Customer Service or related field
- Experience: 2 years
- Excellent consulting, writing, presentation and communication skills
- Demonstrable social networking experience
- Ability to negotiate resolution of complex inquiries and disputes
- Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluency in English
- Must be Female between 21-28 years of age
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected]