Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations.
We are recruiting to fill the position below:
Job Title: Territory Sales Assistant
Location: Lagos
Function / Domain: Customer Service / Shop Operations
Reporting to: Direct - Supervisor Shop Operations
Major Deliverables
- First line interaction with customers
- Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations/ processes
Essential Attributes:
- Customer Focused, result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
Desired Attributes:
- Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills Proven achiever, should have sharp business acumen
Qualifications
- Graduate / Post Graduate
- Desired Experience: 2 to 5 years in a similar profile
Application Closing Date
27th March, 2018.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected]