AppZone is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.
Our Mission is to provide technology that empowers people with unlimited access to quality financial services.
We are recruiting to fill the position below:
Job Title: Help Desk Officer
Job Opening ID: 56
Location: Lagos
Job Type: Full time
Job Description
- Provision of a reliable interface between client IT support personnel and AppZone business units.
- Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
- Logging of cases and help desk interactions with clients using CRM applications.
- Follow standard help desk procedures in other to assist clients to resolve technical issues.
- Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
- Prepare activity and other CRM reports.
- Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering or any other related field.
- Minimum of 2 years relevant working experience in a similar role
- Good verbal and written communication skills.
- Excellent interpersonal and analytical skills.
- Great Customer service skills.
- Ability to pay attention to details and work well under pressure.
- Ease and ability to learn fast and solve complex.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online