Siemens is an integrated technology company. The business activities of our Energy, Healthcare, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide. Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.
We are recruiting to fill the position of:
Job Title: Life Circle Management - Service/Operations Manager
Location: Port Harcourt, Nigeria
Req ID: 110861
Job Description
Mission of function:
- Represents the LCM philosophy for the entire Country. Acts as driver of LCM for the Country on behalf of global LCM. Acts as single point of contact for assigned customers and supports the ISS organisation to achieve overall business results as well as high customer satisfaction
Dimension of Function:
- Profit & loss responsible for the entire LCM business of the ISS setup of the country where the LCM manager is located. In addition, driver for other regions reporting to the CoC to develop LCM business in line with LCM HQ and local BTA's in affected regions.
- Reports disciplinary to General Manager Oil and Gas, technically to global LCM head. Representing the Single Point of Contact for assigned Oil & Gas customers for any issues arising during the plant life-cycle, ranging from installation, commissioning, variation orders, warranty and contractual support, spare part requests to scheduled and unscheduled service assignments and dealing with customer complaints.
- SM is also responsible to establish the necessary network and resources to be able to execute services according to customer needs. Supporting the sales team for all technical after sales requests as well as the LCM part of new proposals.
Contact:
- Main point of contact for customers!
- Close cooperation with sales forces and PEP organization as well as with Industry Service and E S SO team.
- Organize and establish networks with internal and external resources, both local and international
- Representing service business to local management, cluster and headquarters.
- Develop, plan and execute local LCM business as integral part of the ISS business for the region where the LCM manager is located.
- Act as driver for LCM in the Country on behalf of LCM HQ.
- Act as "single point of contact" for customers concerning services and life-cycle issues. Setup (support from HQ) and continuous improvement of a professional service infrastructure that allows appropriate customer support.
- Closely cooperate with sales, support with service concepts, calculations, offers; represent service business during customer presentations etc.; evaluate and generate new service opportunities in the market
- Organize and establish network of internal and external resources, both local and international, to secure level 1 to level 3 service availability according to individual customer needs.
- Support HQ to establish a customer reporting structure that includes Service KPI in Service Management Tool, Quality of services, HSE and customer complaints
- Develop and train local LCM resources in line with the requirements from sales, PEP and installed base.
Requirement
- Minimum of 10 years experience.
Application Closing Date
1st August, 2013
Method Of Application
Interested and qualified candidates should:
Click here to apply online