Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Call Centre Executive
Location: Lagos
Job Description
- We are in need of an active and vibrant individual with good communication skill and exceptional unique attributes.
Responsibilities
- Ensure high level of Customer centric attitude to provide resolution to customer concerns
- Ensure that calls are answered within defined threshold of 20 seconds
- Handle Customers compliant, request and queries via inbound calls
- Emphasis on first level trouble shooting and concern redressal
- Maintain and build lasting customer relationships by ensuring concern attended are resolved
- Build customers’ interest in products and services for all queries been attended
- Validate customers’ contact details and share update require with supervisor
- Ensure relevant communication, records and data are updated and recorded
- Identifies and escalate situations requiring urgent attention to appropriate department
- Prepare daily activities reports and share with TL / Supervisor and HOD
Requirements
- Qualification: Relevant company experience preferred, Graduate / Post Graduate
- Experience: 1-3 years
- Language Speaking: Hausa, Igbo, Yoruba and English
- Computer knowledge
- Internet and Tech savvy
- Customer query resolving skills
- Sales Acumen
- Customer focus
- Excel knowledge (Must)
Application Closing Date
26th May, 2018.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] Using the Position applied for as subject of the mail.