Ericsson is the world's leading provider of communications technology and services. Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.
We are recruiting to fill the following position:
Job Title: MSCOO Nigeria
Requisition ID: 00097144
Location: Lagos
Job Description
- The purpose of the role MSCOO is to manage activities carried out within the Managed Services contracts for Airtel Africa in mentioned country. This involves management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organisational efficiency, processes and methods within the relevant area.
- The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
- The MSCOO reports to the overall Head of MSIP - Airtel Africa.
Responsibilities
- The MSCOO works within the overall MSIP organization for Airtel Africa with a delegated set of responsibilities for the geography they are accountable.
- The MSCOO (multi-country) is responsible for full scope of the Managed Capacity and Managed Services (where applicable) contract fulfilment, including:
- Overall Operations - Operations Assurance
- Overall Network Operations Centre – NOC Manager, including Front Office and Back Office
- Operations Support
- Field Operations
- Planning & Design
- Deployment
- These functions will initially reside within the line organization of the MSCOO until transformation to RSSA and GSC delivery units according to the Transformation Plan. After transformation, the MSCOO still maintains full accountability for the success of the service delivery.
- The MSCOO is responsible and a driver/facilitator for improvements within the relevant Managed Services organisation and must take responsibility for any changes introduced to the organisation, processes and methods that may have an effect on the supplied service quality with respect of meeting contracted scope (including quality).
- See also MS TOP Activities for various Manager Operational Skill / Position
- Some duties of the blueprint MSCOO role will be centralized within the MSIP Airtel Africa organization (eg: common reporting, quality auditing).
Authorization
Budget
- The MSCOO has Budget Responsibility as determined by the overall Head of MSIP Africa.
Major decisions
- The MSCOO has the authority to act on relevant problems and to decide on what procedures and routines that shall be invoked to ensure that quality problems are corrected according to prevailing requirements.
- The MSCOO has the authority to specify improvement proposal for operative performance and to escalate within the department / group as well as to system support units / supplier partner functions so that operative performance may be maintained at specified level.
IS/IT access
- The MSCOO requires full access to the Ericsson Corporate Network (ECN) and the IS/IT network (if different from ECN) within the Network Operations Centre.
Requirements
- University degree in Electrical/Electronic Engineering, Telecommunication, Business Administration or equivalent experience in a related discipline.
- Having at least 8 years experience on network operations, planning or engineering. At least 3 years of experience from Customer Services within the Telecom industry
- Demonstrated ability to deliver P & L results successfully in a major services division or company, and ability to drive business development
- Proven Business awareness and successful customer relation experience.
- Fluency or working level experience in French language.
- Leadership experience of organizations with significant size and complexity” and leadership of change management programs
Certification
All candidates for MS COO positions should be certified as ‘Ready Now’ in the Services Executive Assessment Centre Program which incorporates a L3v3l 3 Leadership Assessment with a Roles related Professional Assessment.
Application Closing Date
6th August, 2013
Method Of Application
Interested and qualified candidates should:
Click here to apply
Note: when the page comes up, select Nigeria in the location option box, then Click search for jobs, click on MSCOO Nigeria, and Click apply online to apply