Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Structured Power, Device and Support Analyst to join our dedicated IT team at our offices.
We are recruiting to fill the above position of:
Job Title: Structured Power, Device and Support Analyst
Job ID: 11870
Location: Nigeria
Position Description
- Assists in managing the design, delivery and support for all ATMs, UPSes & Stabilizers bank wide
- Assists in the implementation and administration of equipment pertaining to ATM support.
- Assists in IT Infrastructure related responsibilities of new branches and branch revamps
Key Performance Measures
Core Skills
- Relationship Management
- Problem Solving
- Proficiency in the use data and voice related equipment and software (Cisco)
Generic Skills
- Strong computer skills
- Strong troubleshooting skills
- Interpersonal skills
- Good written and oral communication
- Results Oriented
- Responsive
- Service Orientation
- Customer focus
- Integrity
- Ability to work under pressure
Key Responsibilities
- Ensures adherence to defined IT policies
- Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
- Ensures smooth rollout of IT Infrastructure related responsibilities in new branches and branch revamps (ie systems, links, inverter, UPS installation and implementation.)
- Ensures effective and proper installation and commissioning/decommissioning of ATMs, inverters, ATM links, etc. with ATM vendors, back-up power suppliers and link providers.
- Identifying operational problems, solving them and/or coordinating the resolutions of problems with ATMs, inverters, new/revamp branches
- Monitor and record performance of the ATMs in terms QoS, transaction volume/traffic congestion, etc
- Conducting surveys/tests prior to introduction of new ATM function on the network.
- Working out solutions to improve the ATM service, networks and power availability
- Eliminating errors and downtime by working with the vendors to ensure the availability of the ATMs, Inverters and ATM links.
- Provide timely reports and feedback to management (formal and documented ATM uptime, transactions and cash volume reports)
- Oversees the installation, maintenance and proper usage of UPSes in the campuses and branches
- Any other duties as may be assigned by Unit Head.
Important Relationships
End users
- Provide support for software systems for end users.
- Management of users and work related incidences to ensure minimal operational impact.
- Ensures uptime is achieved by managing vendors and escalating issues before they become problematic
- IT Team
- Maintains primary relationships with ATM Support and Service Availability team to maintain highest levels of uptime
- Communicate, co-ordinate and manage downtime with operations management team
- Maintains relationships with IT team in general to ensure all dependencies are catered for
- Maintains relationships with third party vendors and other project stakeholders as it relates to the job
Required Skills and Qualifications
- Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics, accounting, economics, banking, finance, insurance, law and business studies
- Minimum of 2-3 years post qualification experience.
- Professional qualification will be an added advantage; IT professional certification required
Knowledge
- Strong analytical and problem solving skills
- Excellent customer relationship and ability to manage client expectations
- Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
- Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
- Self-motivated and able to work under little supervision.
- Logic and problem solving skills.
- Good communication skills.
- Ability to interact with users at all levels.
- Service orientated
- Ability to manage time and people
- Strong customer focus and ability to manage user expectations
- Proficiency in the use of data and voice related equipment and software
- IT Security Awareness.
Required Competencies
Personal Competencies
- Team player
- Good communication skills
- Pay attention to details
- Result oriented
- People management skills
Application Closing Date
6th August, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online