Phillips Consulting Limited - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches.
An exciting opportunity exists for two FEP Administrators to support the Head, IT Service Delivery.
Job Title: FEP Administrator
Responsibilities:
- Ensures continuous availability of all e-channel systems 24x7 operations
- Ensures 1st level technical support for all e-channel systems
- Supervises / Conducts Proof of Concept Testing for all new e-channel solutions
- Prompt escalation of issues
- Reporting
- Alerts management and operations
- Implement SLAs
- Participates in all e-business projects and upgrades.
- Constantly monitors all channels transactions.
- Ensures adherence to the Bank’s IT policies and standards.
- Liaises with e-business department on all IT related issues.
- Implements test plans (including functionality, integrity, and stress testing, etc)
- Performs any other tasks as assigned by Head, IT Service Delivery
- Relates with e-business technical vendors for support.
- Creates users on selected e-business servers at OS level.
- Liaises between business units and technology teams in ensuring SLA on channel business is maintained.
- Draw Up Channel Management and Infrastructure strategic plan. Copied: www.hotnigerianjobs.com
Requirements:
- Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;
- Minimum of 8 years cognate IT and FEP Support Duties experience in a large to medium size bank/ financial institution. Copied: www.hotnigerianjobs.com
Required Knowledge, Skills and Abilities
- Good knowledge of ATM architecture
- Good knowledge of FEP architecture
- Adequate Knowledge of Windows Environment
- Adequate knowledge of Hardware
- Ability to coordinate support successfully
- Organization and coordination skills
- Good knowledge of Postilion and its components
- Software Programming background.
Generic Skills
- Pro-activeness and promptness in response
- Customer Service Consciousness
- Adequate knowledge of Customer IT Support and IT Security.
Application Closing Date