Standard Chartered Bank Recruits Branch Operations Manager - Akure Branch

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Branch Operations Manager - Akure Branch

Job ID: 391112
Job Function: Consumer Banking
Location: Akure Ondo, Nigeria

Job Description

• Formulating, implementing, managing and coordinating processes / operations in branches to maximise operational health and continued branch stability in an efficient operation where risks are well controlled.
• Create, develop and manage Branch’s based service delivery channels e.g. Cash Sites, card based products, etc and ensure their optimal contribution to banks profitability.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

Key Roles & Responsibilities

• Branch Operations & Support
• Responsible with Branch Manager for the setting of branch operations objectives, performing their respective appraisals as well as their training / development.
• Responsible for achieving the satisfactory grades in branch audits.
• Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
• Responsible for overall maintenance of the Branch assets & Custodian of Key register
• Dual custodian for Branch vault
• Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
• Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
• Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
• Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
• Monitor & control branch teller differences
• Responsible for monitoring stock of stationery items in the branch
• Be an authorized checker on Filenet/Eops

Tellering

• Withdrawal / deposit
• PTA / BTA sales
• TT processing & Foreign drafts
• Cash / Cash Passport Card stock control

Funds Transfer

• NIBSS, Internal account transfers and CIT
• Fixed Deposits
• SCB local drafts

Clearing

• Outward clearing processing and control

Customer Service

• Account Opening/Static data processing and control

System Admin / IT Support

• EBBS & ATM operations and control
• Provide operational support for Customer Payroll processing Product
• Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s ensuring associated projects comply with group requirements on controls.

Budget

• Responsible for monitoring & controlling branch costs
• Responsible for Finance process re-engineering (reimbursement by H/O). Copied: www.hotnigerianjobs.com

Operational Risk Policy

• Ensures all Branch operation practices comply with risk and compliance procedures & processes.
• Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks.
• Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
• To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Act as OR Coordinator for the section
• To adhere to the agreed KCSA plans and approach
• Responsible for consolidation & submission of all Branch Operational Risk documentation to UORM.
• To maintain proper record keeping on all KCSA related activities
• Initiate and coordinate efforts in implementing new regulatory and internal policy requirements
• Responsible for ensuring the quality of ongoing monitoring and issue resolution
• Conduct the relevant risk training for the line staff.
• Act as business partner to provide OR advise on new business products and initiatives.
• Responsible for developing the relevant control measures and monitoring plans
• To identify and report all weaknesses inherent in the standard controls
• To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions. Copied: www.hotnigerianjobs.com

Operational Risk Monitoring

• Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports:
• System ID Control Report
• Daily EOD Snapshot Report
• Branch Gateway Error Log – unprocessed transactions

KYC
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

• “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to
• Customers”.
• Ensure your staff are trained in combating money laundering

Qualifications & Skills

• Minimum university degree or equivalent with branch banking operations experience.
• High analytical and problem solving ability gained through professional & practical experience.
• Ability to work in a turbulent and un-predictable environment where responding and managing change is essential.
• Sound leadership, decision making and management abilities.
• Project management skills ranging from project planning to implementation.
• Strong negotiation, communication & inter-personal skills
• Management information / systems skills
• Ability to work independently, meet deadlines and obtain results.
• Management information / systems & computer skills essential
• Time management and organization skills
• Team building, training and presentation skills.
• Demonstrate a highly customer oriented focus.

Application Closing Date