Pruvia Integrated Limited - Our client, a Financial / services Oriented Company, needs qualified candidates to fill the role below:
Job Title: Customer Service Executive
Location: Lagos
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High School Degree
Application Closing Date
31st July, 2018.
Method of Application
Interested and qualified candidates should send their CV's/Resume to:
[email protected] with their valid addresses and contact numbers included. The subject of your application should be the Job Title.