Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Specialist Training Customer Care
Location: Lagos, NG
Job Summary
Assist in developing training plans and ensuring timely delivery of all relevant trainings
Principal Functions
- Liaise with the HR Department to develop and administer customer service related trainings
- Assist in identifying relevant trainings for all Customer Care staff and prepare training schedules
- Assist in ensuring that all training interventions are tailored to meet identified skills gaps and delivered within agreed timelines
- Ensure that feedback from all quality assurance evaluations are incorporated in subsequent customer service training interventions
- Liaise with Finance to facilitate payment of external trainers (where applicable)
- Provide logistics support in the execution of all training programmes
- Attend team/ divisional/ departmental meetings as required
- Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Training (Frontline Sales & Customer Care)
- Perform any other duties as assigned by the Manager-Training (Frontline Sales & Customer Care). Copied: www.hotnigerianjobs.com
Educational Requirements
- First degree or equivalent in relevant disciplines
Experience, Skills & Competencies
- Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a Call Centre business environment
Application Closing Date
6th August, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Specialist Training Customer Care