Lorache Group - Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of:
Job Title: Outbound Call Center Agent
Location: Lagos
Responsibilities
- Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and services
- Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions
- Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
- Respond to questions and concerns of customers over the telephone, according to established policies and procedures
- Complete records of telephonic conversations, ensuring their confidentiality and integrity
- Develop workable leads by documenting information about interested customers and forward them to the sales department
- Transfer interested customers to proper channels and services provided by the company and keep tabs on the proceedings
- Identify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategies
- Develop sales opportunities by researching and developing potential accounts and soliciting new ones
- Generate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocols
- Enter customer information into the company database and ensure that it is updated periodically
Qualifications & Requirements
- Graduate / Post Graduate with proven experience
- Computer knowledge
- Internet and Tech savvy
- Customer query resolving skills
- Sales Acumen
- Customer focus
- Language Speaking: Fluent in Hausa, Igbo, Yoruba and English
Application Closing Date
6th July, 2018.
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected] using the position applied for as the subject of the mail.