Lorache Group - Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of below:
Job Title: Help Desk Technician
Location: Lagos
Job Brief
- We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.
- You will answer queries on basic technical issues and offer advice to solve them.
- An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- They must also be customer-oriented and patient to deal with difficult customers.
- The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures.
Requirements
- B.Sc/HND in IT, Computer Science or relevant field
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Application Closing Date
6th July, 2018.
How to Apply
Interested and qualified candidates should send their Applications and CV's to:
[email protected] using the position applied for as subject of the mail.