Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the position below:
Job Title: Controller - Rooms
Job Number: 18001WUZ
Location: Lagos
Job Category: Rooms and Guest Services
Brand: Four Points
Schedule: Full-time
Position Type: Non-Management/Hourly
Job Summary
- Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily
- Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation
- Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model
- Develop and maintain positive working relationships with others; support team to reach common goals
- Comply with quality assurance standards. Stand, sit, or walk for an extended period of time
- Enter and locate information using computers and/or POS systems
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online