Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
Job Title: PFC - Festac
Job ID: 391390
Job Function: Consumer Banking
Location: Nigeria - SCB
Job Description
- The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
- Their focus is on the General Mass Market segment, uncovering customer's needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
- It is expected for the role holder to be customer centric and provide excellent customer service to complete customer's experience.
- Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs.
Key Roles & Responsibilities
Customer /Business Acquisition:
- Increase customer base through new to bank(NTB) customer acquisition and increased product per customer(PPC) ratio for existing to bank clients.
- Based on client profile, map client potential and work toward up streaming to Premium Banking segment by increasing wallet share.
Relationship Management:
- Manage and Service Primarily walk in customers, fulfilling transactional requirement.
- Extend existing customer relationship into additional or new products
- Effectively convert service recoveries into sales opportunities.
Customer Engagement/Advisory:
- Provide advice on potential financial planning based on client needs.
- Carry out investment suitability profiling of customers
- Refer to product specialist to provide expert advice to customers across a wide range of financial matters.
Risk Management and Control:
- Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
- ;Read, understand and comply with all provision of the Group Code of Conduct.
- Sound knowledge of all aspect of general banking, retail operations, credit operation, deposit and lending products, inspection and audit requirement , as applicable.
- Ensure KYC compliance for all new to bank and existing customers
- Ensure Zero operational loss and effective complaint management.
- Report any suspicious transaction immediately to Line Manager or Fraud Control.
Qualifications & Skills
- Minimum of a 2nd Class degree in a relevant course.
- 3-5 years sales experience in a similar role
- Strong sales and relationship management skills
- Good Communication and Interpersonal skills.
- Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
Application Closing Date
21st August, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
PFC - Festac.