Adexen Nigeria is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office.
Job Tilte: Customer Service Manager
Job Description
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements
Responsibilities
- Communicate courteously with all customers on shipment updates
- Investigate and solve customers problems, which may be complex or longstanding problems that have been passed on by customer service assistants
- Keep accurate records of discussions or correspondence with customers
- Advise sales department on any issues in relation to customer complaints or suggestions
- Responsible for all customs or related agencies clearance customer queries
- Understand the organizations services & keeping up to date with changes
- Analyze statistics or other data to determine the level of customer service the organization is providing
- Develop feedback or complaints procedure for customer service use
- Develop customer service procedures, policies, standards for the organization
- Train staff to deliver a high standard of customer service
Qualification/Experience
- Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
- Minimum of a University degree from a recognized institution.
- Knowledge of port rules & regulations
- Strong customer service ability
- Very good in the use of Microsoft word & Excel
- Good communication, organizational and interpersonal skills.
- Problem solving skills.
- Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.
Method of Application
Please send us your English resume in Word format to:
[email protected]
OR
Click here to apply online