Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.
We are recruiting to fill the position below:
Job Title: Senior Administrator
REF: 1126/NIGE/EU/Senior Administrator/Nigeria/280918
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance
Offer: Market Related
Introduction
- Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.
Description
- Ensure daily operational Customer Service efficiency/delivery.
- Responsible for the daily work flow and volumes within the turnaround time
- Maintains and enhances service/work standards to delivers quality work within a given process
- Often consulted for system enhancements and testing.
- Resolves technical and complex problems, especially in support of administrative queries/issues.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an Indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- May act as mentor to less experienced Administrators.
- Fully multi-skilled across products and processes.
- Has extensive, relevant experience.
- Often acts as a resource for less experienced staff.
Key Result Areas
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Coaching:
- May act as mentor to less experienced administrators.
Documentation Processing:
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Provides an indirect service to customers and intermediaries.
- Responds to immediate administrative requirements within procedure.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
- Delivers on daily production standards.
- Uses standard administrative techniques to coordinate own work.
Quality Assurance:
- Performs quality checks on own work.
- Adheres to service and quality standards.
- Delivers, maintains and enhances work standards and quality within the given process.
- Ensures daily processing complies with all appropriate product and legislative rules and requirements.
- Maintains and update procedural documentation.
- Ensures quality of Service delivery to customers conforms to agreed service level standards.
- Ensure customers are well informed about issues affecting their cover.
Relationship Building:
- Establishes and maintains relationships with internal and external stakeholders.
- Builds and manages internal/external relationships.
- Manage internal/external Customer Complaints.
Minimum Requirements
Qualifications and Experience:
- A First degree or its equivalent in relevant field
- Experience in a technical operations department (3 years plus)
- Excellent communication skills (verbal and written)
- Very good interpersonal skills
- Good people management skills
- Good knowledge of MS packages (Word, Excel etc.)
- Extensive product and process knowledge.
Application Closing Date
12th October, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online