Workforce Group - Our client is urgently looking for a suitably qualified candidate to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Brief
- We are looking for a customer-oriented service representative
- A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
- Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
- They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Minimum of an OND holders with completed I.T
- At least 2 years proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online