Stresert Services Limited - Our client, a Holding company in Lagos involved in insurance, pensions and other non-financial services, is recruiting to fill the position below:
Job Title: Call-centre/Customer Service Executive
Location: Lagos
Job Description
- The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients.
- He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present
Detailed Job Duties
- Manage large amounts of inbound and outbound calls in a timely manner
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
- Maintains a professional work environment and administrative support.
- Seize opportunities to up-sell products when they arise
- Keep records of all conversations in our call center database in a comprehensible way
- Supply information regarding the organization, products, services and policies to clients on enquiry.
- Deals with compliant tactfully, calmly and politely
- Reports and document issues for resolutions
- Schedule and maintain appointments diary
- Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
- Inform line manager adequate information when the need arises.
- Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
- Other assigned duties
Qualification, Skills & Other Requirements
- Previous experience in a customer support/call-centre role for at least 3 years
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- HND/ B.Sc.
- Strong telephony skills
- Customer-centric
- Good verbal communication
- Multitasking skills
- Good administrative skills
- Microsoft Office skills
- Pressure Handling abilities are very essential
Salary
Up to N150,000 monthly
Application Closing Date
30th October, 2018.
Method of Application
Interested and qualified candidates should send their Passport Photographs and CV's to:
[email protected] using ‘CCCC-2018’ as subject of mail.
Note: Applications that do not follow the aforementioned instructions will not be considered, please be guided