The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
We are recruiting suitably qualified candidates to fill the position below:
Job Title: Confectionery Store Manager
Location: Lagos
Job Summary
- The Store Manager is responsible for ensuring that all branches represent the Confectionery's brand, coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.
Key Objectives
- The Key of objectives of the Shop Manager position include:
- Coordinating daily front and back end operations of all outlets
- Supervising staff and area to ensure customer satisfaction within outlets
- Monitoring and training staff to ensure uniformity in service and presentation across all outlets
Duties/Responsibilities
Daily Shop Running:
- Coordinating daily Front of the House and Back of the House restaurant operations
- Monitoring the quality of products
- Seeking and receiving customer feedback
- Coordinating and liaise with external store suppliers
- Overseeing maintenance of stores and testing facilities
- Ensuring all outlets are to the bakery standard in cleanliness and presentation
Staff Coordination:
- Monitor staff performance and provide feedback to improve productivity
- Training new and current employees
- Ensure staff compliance with sanitation and safety regulations
- Ensuring staff compliance with uniform and appearance rules
- Organize and supervise outlet employee shifts
Customer Service Interaction:
- Delivering superior service and maximize customer satisfaction
- Responding efficiently and accurately to customer complaints and escalating where needed
- Up selling and promote products to customers
- Managing restaurant’s good image and suggest ways to improve it
General Shop Operations:
- Estimate future needs for goods, kitchen utensils and sundry products
- Ensuring availability of store supplies through timely requisition through F&B Manger
- Compile detailed reports on products and sales
- Supervise implementation of Bakery’s policies and procedures
Reporting Relationships:
- Functional Reports to: F&B Manager
- Supervises: all Restaurant front-end staff.
Required Qualifications
- B.Sc or equivalent
- Experience as a restaurant, Service or Hospitality field manager.
Preferred Qualifications:
- Hospitality management training.
Application Closing Date
9th November, 2018.
How to Apply
Interested and qualified candidates should send their CV to:
careers@workplacecentre.com using “Confectionery Store Manager” as the subject.