Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.
We are recruiting to fill the position below:
Job Title: Front Desk/ Client Service Assistant
REF: 1146/NIGE/AA/Front Desk/ Client Service Assistant/Lagos/151118
Location: Lagos
Contract: Temporary / Contract
Available: ASAP
Category: Insurance
Offer: Market Related
Introduction
Key Focus:
- This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.
Description
- Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
- Delivers on daily production standards and adheres to service and quality standards.
- Assists Customers and visitors at the front office with their enquiries / queries.
Key Result Areas
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve client servicing results at the front office
- Accepts and lives the company values.
Relationship Building:
- Maintains relationships with relevant departments.
- Builds and maintains good relationships with Customers and Visitors at the front office.
- Manages Customer relationships in person or telephonically.
- Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.
Quality Assurance:
- Performs quality checks on own work.
- Adheres to service and quality standards
- Adheres to business, process and compliance rules.
- Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.
Client Service Delivery:
- Provides telephonic and face-to-face service to customers and intermediaries.
- Delivers on daily production standards.
- Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
- Assists to guide Customers on the process required for claims, new business and refunds.
- Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
- Refers Customer surrender / cancellation requests to the retention team.
- Refers Customer requests to the Client Service Consultant in the Branch.
Compliance:
- Adheres to business, process and compliance rules.
Minimum Requirements
Experience & Skills:
- Bachelor's degree (as a minimum).
- Minimum 1 year work experience.
- I.T proficiency (good knowledge of MS packages )
- Very good communication skills (verbal and written)
- Must have a passion for Customer service
- Great interpersonal skills
- Knowledge of Administrative functions.
Application Closing Date
22nd November, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online