Great Consulting - Our client is a reputable firm operating in Real Estate with offices in Lagos and other principal cities in Nigeria.
We are recruiting to fill the position below:
Job Title: Head, Customer Care
Job Ref.: HCC/12/18
Location: Lagos
Details
- We are looking for an experienced Head Customer Service to provide excellent customer service and to promote customer focus idea throughout the Group.
- The goal is to keep the division running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership pf customers’ issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Ensure that Group receivables are collected promptly.
- Mentor and develop customer service officer and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets,
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a Head customer service.
- Master in Business Administration and related Social Science.
- 10 to 15 cognate experiences in leading customer focus company.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills,
- Customer service orientation
- Not more than 40 years of age
Application Closing Date
COB Tuesday; 11th December, 2018.
How to Apply
Interested and qualified candidates should download and fill the Application Form below and send along with detailed CV (MS Word of PDF format) to:
[email protected] with the subject title "Head Customer Care (HCC/12/18)"
Click Here to Download Application Form (Microsoft Excel)