Nicole Sinclair is a human resource consulting firm founded to maximize HR potential of its existing and potential clients. This we provide through effective partnership in attracting superior talent, developing staff and designing HR processes to yield maximized organizational effectiveness.
We are recruiting to fill the position below:
Job Title: Hotel Customer Service Relationship Manager
Location: Abuja
Job Description
- Trains, cross –trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Upholds the apartment’s commitment to hospitality.
- Prepare performance reports related to front office.
Requirements
- B.Sc in similar or related field.
- Minimum of 4-5years experience in the hospitality industry.
- Outstanding customer service skills
- Complaint handling and conflict resolution skills
- Good personal presentation and professionalism
- Good organization and prioritization skills
- Strong administrative skills
- Good verbal and written communication skills
- Confident presentation skills
- Strong interpersonal skills
- Ability to work under pressure and to strong targets
- The ability to manage own work load
Application Closing Date
13th December, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online