PAS Solar Limited is a solar energy company providing Electricity to Off-Grid customers for an affordable monthly fee.
We are recruiting to fill the position of:
Job Title: Field Technician - South - South Region
Locations: South - South Region (Delta, Akwa Ibom, Cross River, Bayelsa, & Rivers State).
Reports To: Regional Manager
Support: Logistics & Repair Manager/Lead Technician/Retail Area Manager/Customer Care.
Slot: 5 Openings
General Summary
- PAS SOLAR is looking for an enthusiastic and committed Field Technician. The incumbent will be responsible for installations of off-grid energy equipment (Solar Panels/Equipment Installations).
- This role requires travels within the assigned territory or based on customer locations (site).
- Field Technician will be deployed to site to troubleshoot equipment problems. An incumbent must be able to manage service calls that requires more time than anticipated without becoming frustrated or rushing through a job.
- Selected candidate is expected to posse’s superb customer service skills and ability to diagnose and solve problems from non-technical descriptions provided by the customers.
Essential Competencies, Duties and Responsibilities (Including but not limited to):
Functional Success Factors:
- Provide customer service and support during field visits and tie workflow to schedule to ensure maximum efficiency.
- Manage all on-site installations, maintenance, and testing to ensure proper documentation of all related processes.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports to avoid unnecessary repairs and to streamline the work of the repair technician.
- Perform simple system diagnosis and product fixes accurately and within a reasonable time
- Monitor the status of existing client systems/equipment
- Organize stock of faulty products, document and repair report for dispatch to the repair technician.
- Proficiency in identifying technical issues, tracking and documenting issues, suggesting improving solution plans to the repair technician.
- Complied with company rules and regulations, policies and procedures when carrying out on-site technical installations or maintenance.
- Managing Operations:
- Coordinate with Retail Sales Supervisor, Retail Area Manager and Shop Manager to carry out installations and repossessions.
- Liaised with Retail Supervisor and Lead Technician to carry track product recovery/repossession process.
- Liaised with field staff to provide technical support to customers and internal stakeholders regarding systems issues like (CU’s and other related technical complaints).
- Effectively provide technical support to Repair and Logistics Manager regarding system Swaps and faulty CUs.
- Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls.
- Exceptional knowledge of and adherence to all company policies and procedures.
- Provide systems analyzing, work orders, planning a daily travel installation/service schedule, reviewing concerns, conducting test, and resolving problems.
- Create partnership with local communities to help identify business opportunities that results in increase in outlet traffic and sales.
- Self-driven and results-oriented with a clear business focus and coordinate with sales agents and retail Supervisor to promote product sales.
Managing Customer Service:
- Ability to maintain a high-level customer service culture reinforced by effective customer interaction and follow-ups.
- Provide guidance to customers by educating them on products based on clients’ needs and desires.
- Acts as a subject matter expert by providing ongoing training and awareness of PAS SOLARS’s products, services and promotions to customers.
- Ability to maintain a high-level customer service culture reinforced by service results.
- Effectively coordinate with Customer Care and Retail Supervisor to execute product recovery from unpaid clients.
- Effective at managing customer complaints in a timely manner and liaising with Customer Care to diagnosis and assess customer complaints.
- Adheres to Company Personal Appearance to professionally represents PAS SOLAR's image.
Managing Equipment:
- Demonstrate strong understanding of product guidelines, utilization and product performance.
- Ability to coordinate installation process from outlet center to client residence.
- Strong understanding of customer needs and ability to educate sales agents on product evaluation and suppliers.
- Demonstrate ability to handle sensitive equipment to avoid damage during dispatch
- Ensure all safety procedures are follow in compliance with company Occupational, Health and Safety Policy.
- Taking all pre-cautionary measures to ensure personal safety and minimize hazards
- Implement transit safety procedures to ensure protection of self and equipment to avoid loses and risk to self.
- Complete equipment dispatch checklist before proceeding for on-site installations.
Strategic Success Factors
Teamwork:
- Maintain respect of peer group, staff and supervisor
- Effective communication through appropriate channels and ability to influence, coach and mentor
- Utilize excellent organizational, time-management, and problem-solving skills in a fast-paced, dynamic environment.
- Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.
Qualifications
Experience Required:
- 1-year minimum experience as an electronic service technician, or experience servicing electronic equipment
Minimum Education:
- Bachelor's degree, ND, HND or equivalent work experience preferred
- Working knowledge of computer systems.
Physical Requirements:
- Ability to lift and move objects up to 45kg consistently.
- Ability to perform physical activities that require considerable use of arms, legs and moving your whole body such as climbing ladder, lifting, balancing, walking, stooping, pushing, pulling and handling various materials.
- Work Environment:
- Technician may work in a warm or cold environment.
- Interaction with staff and customers.
- Note: (Job description may be subject to change without notice)
Application Closing Date
20th January, 2019.
Method of Application
Interested and qualified candidates should forward their Cover Letter and CV to:
[email protected]
Note: Applications should include ‘Field Technician’ in the email subject header also indicate the State of interest you want to be considered for.