Pruvia Integrated Limited - We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. We offer a wide range of services. These services are delivered with skilled and experience guided by our core values and driven by our belief that we are more than conquerors.
We are recruiting to fill the position below:
Job Title: Hotel Manager
Location: Lagos
Job Description
- We are seeking a customer-focused, dedicated, and responsible hotel manager to join our growing organization.
- In this position, you will coordinate the day-to-day operations and activities.
- You must be approachable, detailed, and goal-oriented with previous hospitality or management experience.
Duties and Responsibilities
- Greet and register guests upon their arrival
- Respond to inquiries regarding hotel services, amenities, and policies
- Coordinate front office activities; resolve guest issues as well as problems among staff
- Assign duties and schedule shifts for hotel employees
- Develop and implement policies and procedures to ensure that the hotel facility operates smoothly
- Ensure that the facility operates efficiently within the guidelines of all policies and procedures
- Participate in financial activities and monitor the facility’s revenue, including setting room rates, establishing budgets, and allocating funds to departments
- Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection
- Collect payments; maintain data about all funds and expenditures
- Prepare and properly store paperwork and documentation concerning departmental functions
- Collaborate with other managers to coordinate hotel activities
- Arrange for telephone and mail services for guests
- Provide concierge services for guests regarding dining locations and entertainment venues
- Carry out or delegate marketing and public relations activities
- Meet with clients to book and plan special events, such as conventions, banquets, weddings, receptions, and other functions
Requirements and Qualifications
- Trained in customer service, hospitality management, sales, and marketing, or other related experience
- Minimum of 4 years experience in Hospitality Sector
- Applicants must reside in Mainland (Ogba, Ikeja, Agege, Berger, etc.)
- Proficient with customer relationship management (CRM)
- HND/ND qualification is accepted
- Proficient in the use of Microsoft Office and point of sale (POS) software.
- Excellent interpersonal communication and customer service skills
- Ability to motivate your team as well as interact directly with the public
- Superior problem-solving skills; capable of making quick yet sound judgments and decisions.
Application Closing Date
1st February 2019.
Method of Application
Interested and qualified candidates should send their CV/Resume to:
[email protected] The subject of the mail should be the Job Title.