MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Manager, Contract Delivery and Governance
Location: Lagos
Job Description
- Enforce contract adherence by partners and manage vendors to deliver on agreed deliverables and quality standards.
- Responsible for Partner (Managed Services, TowerCo etc.) payment, SLA and KPI validations, reconciliations and signoffs.
- Contract coordination and administration
- Support the Shareholder return strategy by developing and implementing Network Group Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Guide partners (Tower Co ,MS Vendors etc.) and service providers to focus on high priority areas for increasing KPIs and Revenues
- Manage and maintain relationships with internal stakeholders and external partners.
- Exclusion claim review and validation
- Partner Performance assessment routine performance reviews and governance
- Review Penalty and Service assurance claim initiation
- Ensure regular performance reports are received from E//MS
- Providing regular independent performance reports to Management on contract/partner performances and progress
- Monitor Contractual KPI, keep track of the values against Targets and conduct Periodic audit of contractual term and compliance
- Highlight and follow up with MS, critical network areas for improvement
- Ensure proper alignment MS KPI, categorization and terms review as stipulated in the contract
- Contractual SLA & KPI reconciliation & sign off
- Payment Validations and Signoff
- Evaluate partner and Service provider performance reports for accuracy and consistency
- Benchmark performance of various partners/service providers to engender effective competition for continued improvement
- Performance KPI /SLA Vs Experience correlation
- Performance and revenue correlation
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.
Job condition
- Normal MTNN working conditions
- May be required to work extended hours
- International and National travel
Experience & Training
Education:
- First degree in computer science or electrical or equivalent
- Fluent in English
- certification in project management or in a relevant discipline is preferable
- Masters Advantageous
Experience:
- Minimum of 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Hands on experience in vendor/contract management preferably in a managed services environment
- Experience in a telecomm industry - Quality/performance/Operations/Optimization/Planning in the telecommunication sector
Training:
- Vendor management
- Project management
- Network Operation and maintenance
- Network performance quality assurance
Minimum qualification:
- BA, BEng, BTech, BSc, HND or Other
Application Closing Date
31st January, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online