Skill Enhancement Centre (SENCE) Limited- We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the support they need to grow their businesses by providing them with value -added and convenient services in a friendly atmosphere.
Our Client - A leading and established Information Communications and Technology Services company is desirous of recruiting persons to fill the position below:
Job Position: Call Centre Agent
Job I.D: 7
Location: Lagos
Duties and Responsibilities
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications and Skills
To be successful at this role the candidate must have the following;
- A good first degree in any discipline .
- Between 1 -2 years work experience.
- Customer Focus
- Very good Data Entry skills
- Strong Listening abilities
- Very good Phone etiquette
- Strong verbal communication skills
- Very good relationship building/interpersonal skills
- Strong problem solving skills.
- Ability to multi-task.
Application Closing Date
17th October, 2013
How to Apply
Interested and qualified candidates should:
Click here to apply online