Skill Enhancement Centre (SENCE) Limited- We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the support they need to grow their businesses by providing them with value -added and convenient services in a friendly atmosphere.
Our Client - A leading and established Information Communications and Technology Services company is desirous of recruiting persons to fill the position below:
Job Position: Customer Service Representative
Job I.D: 4
Location: Lagos
Duties and Responsibilities
Candidates will be required to:
- Display a good knowledge of the Company's products.
- Attract potential customers by answering product and service questions, suggesting information about other products and services.
- Resolve products or service problems.
- Attend to client/customer needs politely.
- Offer support when needed.
- Escalate complex problems to the right persons.
Qualifications and Skills
The following are the necessary skills and qualifications needed for this role;
- 2-3 years of previous experience in over the phone service delivery.
- Minimum of OND in any discipline.
- Must be eloquent.
- Must be able to multitask.
- Must be patient and professional in interactions with customers.
- Must be able to process orders over the phone and handle requests and complaints.
- Must be competent in the use of Microsoft office tools.
- Must be fast and accurate at typing.
- Excellent oral and writing skills.
- Excellent in handling telephone conversations.
Application Closing Date
17th October, 2013
How to Apply
Interested and qualified candidates should:
Click here to apply online