Workforce Group - Our client, a Traveling Agency that offers travel advice and assistance in the area of ticketing/reservation and the concierge desk is currently looking for a suitable candidate to fill the role below:
Job Title: Travel Consultant
Location: Lagos
Job Duties and Responsibilities
- Responsible for ticket issuance, re-issue and reservation
- Responsible for Visa Processing & Protocol Services
- Assist and provide the necessary information to customer inquiries
- Acting as an intermediary between the airlines and the agency by ensuring there is day to day correspondence with the airlines on ticketing and reservation issues
- Ensuring tickets are delivered to the customer before the date of travel
- Ensuring there is effective follow up on customer travel plans (Hotel, Visa, etc)
- Ensuring that customer satisfaction is achieved at all times
- Ensure that all periodic payments to regulatory bodies ie. IATA, NANTA, NCAA etc are executed
- Ensuring a seamless transaction when booking tours and holiday packages
- Ensuring that all bookings on tour engines are done correctly
- Conducting market surveys and advice management periodically on findings
- Assign duties, responsibilities, staff roster and leave records
- Keep self and the team up to date on product, service, policies, and procedures through regular team meetings ensuring communication and understanding
- Handle day-to-day problem resolution, escalating to higher levels as required.
- Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
Requirements
- Should have a minimum qualification of OND
- Must have at least 2 - 3 years working experience in a Travel Agency or airline in a similar capacity.
- IATA certificate and experience on Ticketing
- Vast knowledge in a protocol
- Ability to use a minimum of two GDS applications (Amadeus ,Sabre, and Galileo)
Application Closing Date
26th February, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the job role 'Travel Consultant' as the subject of the mail.