RGS is a privately owned company with several interests in diverse sectors spanning Manpower supplies, Human Capital Development, Expert Solutions, Equipment Supplies & Procurement, ICT and Engineering Support Services with offices in Nigeria, Cote-d’Ivoire and South Africa.
We are recruiting to fill the position below:
Job Title: Incident & Problem Management Manager
Location: Lagos
Education & Experience
- Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- Minimum of Seven (7) year work experience with at least three (3) years in a supervisory role.
- Prior experience in an operations/services/technology environment.
- Ability to track tasks, make assignments, and deliver on commitment dates.
- Effectively interact with various levels of management and customers
- ITIL Change, Incident & Problem Management experience
- ITIL Foundation Certification
- Good communication and reporting skills
- Competency in process development, execution, and administration
- Impact Analysis and System Configuration Experience
- Strong root cause analysis, problem solving, and analytical skills
- Knowledge of IS/IT applications and software development lifecycles
- Project Management basic knowledge
- Knowledge of eTOM or other industry practices related to Service Management and Lifecycle
Application Closing Date
13th February, 2019.
Method of Application
Interested and qualified candidates should send their CV to:
[email protected]