RGS is a privately owned company with several interests in diverse sectors spanning Manpower supplies, Human Capital Development, Expert Solutions, Equipment Supplies & Procurement, ICT and Engineering Support Services with offices in Nigeria, Cote-d’Ivoire and South Africa.
We are recruiting to fill the position below:
Job Title: Contact Centre Technology Specialist
Location: Lagos
Education & Experience
- Collaborate with vendor account team on proposed solutions, scope of work and level of effort definition for operational activities in Call center.
- Provide resolution advice to business units
- Co-ordinate change management process including change Pre/Post testing, monitoring activities performing by vendor.
- Knowledge in ITIL (v3 foundation or 2011 Foundation) / COBIT are desirable
- 4 - 6 years’ experience in managing call center technologies.
- Depth knowledge of database and application security
- Good interpersonal skills for written, oral and face to face communications
- Strong analytical, problem-solving, and conceptual skills
- Ability to work effectively with clients, management and staff members
- Demonstrated ability to learn new technologies and adapt to changing situations
Application Closing Date
13th February, 2019.
Method of Application
Interested and qualified candidates should send their CV to:
[email protected]