Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant position:
Job Title: Manager, Member Services
Location: Nigeria
Responsibilities
- Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
- Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
- Manage the member services operation which includes membership, registration, and information dissemination
- Ensure that all membership records, communication and product orders processed by member Service staff within required times.
- Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Be creative, detail orientated and self-motivated.
- Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage.
- Good project management skills.
Application Closing Date
6th November, 2013
Method Of Application
Interested and qualified candidates should send their CVs and applications to:
[email protected] the subject of the email should be the position you are applying for