Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant position:
Job Title: Officer, Member Services
Location: Nigeria
Responsibilities
- Ensuring efficient operation of member services centre
- Ensuring enhancing member awareness by handling accurate information relating to the programme
- Ensuring seamless member experience by handling of member queries & grievances
- Efficient handling of members who have not received member pack
- Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
- Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
Requirements
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Positive Attitude, Excellent communication in oral/written English,
- Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage
Application Closing Date
6th November, 2013
Method Of Application
Interested and qualified candidates should send their CVs and applications to:
[email protected] the subject of the email should be the position you are applying for