KPMG Nigeria - Our client is a reputable player in the Food industry that always strives to attract and retain the very best talent.
They are recruiting to fill the position below:
Job Title: Head, IT Service Desk
Ref #: 211
Location: Lagos, Nigeria
Overview
- In line with the company's decision to ensure key roles are filled by suitably qualified candidates who have hands-on experience, we seek an exceptional Head, IT Service Desk with proven integrity.
Detailed Job Description
- Manage the helpdesk and provide first level technical assistance to staff in line with pre-defined policies and procedures.
- Ensure prompt escalation of unresolved issues to the other specialists in IT.
- Follow-up on escalated issues and provide prompt feedback to customers
- Communicate resolution of faults to end-user/request/initiator
- Maintain an up-to-date database/register of issues as well as the resolution status
- Conduct trend analysis of issues raised and recommend quick fixes to frequently recurring ones
- Provide input into the selection of end user hardware and software based on knowledge of technical issues associated with the proposed brands
- Assist in developing programmes for training end users on self-help tips and office application usage
- In conjunction with the Head, Application Support, assist in managing software applications
- Assist in conducting regular surveys to measure customer satisfaction levels and identify service improvement opportunities
- Keep abreast of new end user support technologies and apply knowledge to relevant segments
- Ensure periodic activity reports are prepared for the Head, Information Technology
Requirements
- First degree in Electronics, Computer Engineering or any related discipline from a reputable tertiary institution.
- Professional qualification in a related discipline will be an advantage.
- Minimum of six (6) years’ experience in a similar role.
- Good understanding of service support policies, processes and procedures
- Good knowledge of troubleshooting relevant enterprise applications
- Good knowledge of relevant hardware (Compaq, HP, Dell, etc.) support and installation procedures
- Good knowledge of supporting Linux/UNIX, MS Windows & MS Office Suite
- Good oral and written communication skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online