Royal Touch Integrated Resources Limited is currently seeking application from suitably qualified candidates to fill the vacant position below:
Job Title: Customer Service Officer
Location: Lagos
Job Description
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
- Build sustainable relationships of trust through open and interactive communication
- Attends weekly staff meetings
- Participates in team-building activities
- Identify and asses customer needs to achieve satisfaction
- Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
- Makes recommendations to management to improve customer experience
Requirements
- Must have 2 years of experience in customer service
- HND or B.Sc. /post NYSC certificate
- Must have basic knowledge of computer
- Must have excellent communication skills.
Application Closing Date
20th April, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the position applied for as the subject.