Beckley Consulting Limited - Our client, a Venue and Party Rental company in Lekki, Lagos is looking for qualified candidates to fill the position of:
Job Title: Customer Relations Executive
Location: Lekki, Lagos
Job Type: Full Time
Supervision Received: Managing Director
General Responsibilities
This position exists to ensure:
- Achievement of sales target - party items and venue rental - in terms of frequency and margin;
- Regular feedback report on competition in terms of pricing and marketing strategies;
- Aggressive drive for new customers and retention of existing ones;
Tasks
- Sell company party items and venue rental services at approved prices
- Achieve agreed sales target in terms of frequency and margin
- Create and maintain data base for all customers (prospective customers, new and past customers) for follow up actions
- Attend conferences, seminars, workshops and other networking events to establish relationship with potential customers
- Develop relationship with potential customer organisations for – conferences, seminars, end of year party, annual general meeting, send-off party etc
- Develop relationship with potential individual customers through relevant contacts for – wedding reception, birthday party, traditional wedding/engagement etc
- Provide honest feedback on customers’ perceptions of company’s products and services for necessary action to maximize customer retention.
- Prepare and update intelligence report on competition, including pricing and marketing strategies for management decisions
- Prepare Sales and performance report monthly and compare with budget.
- Ensure that all policies aimed at sales improvement and target realization are observed.
- Liaise with Customer Relation Officers to ensure prompt order processing and relevant documentation for effective service delivery
- Identify market changing needs and report to the Business Development Manager
- Carry out any other job which may be assigned by management.
Accountabilities
- Monthly summary of sales - party items and venue rentals
- File of all customers - prospective, new and past
- Monthly report of prospecting activities
- Feedback report on customer’s perceptions after every event
- Competition analysis report
- Monthly activity report - successes and challenges
Context and Environment:
- A new Party Items and Venue Rental Company with operations in Lekki area of Lagos State poised to make a difference in clients’ satisfaction through services rendered with a touch of superior quality and professional excellence that caters for small and big events. The job involves regular contacts with existing and potential customers through visits and phone calls.
Requirements
Qualifications/Experience:
- First Degree or its equivalent in any discipline with at least two years’ sales experience. Experience in events management or entertainment will be an advantage
- Male candidates will be preferred for this position.
Skills:
- Negotiation and influencing skills
- Interpersonal skills
- Result-oriented
- Good oral and written communication skills
- Micro-soft office suites (excel, word, power point, etc)
- Team work and Integrity
- Drive to meet set targets
- Entrepreneurial mind-set.
Additional Information:
- There is a preference for candidates who live in Ikoyi, Victoria Island, Lagos Island, Lekki, and Ajah.
Remuneration
N100,000 monthly gross.
Application Closing Date
29th March, 2019.
Method of Application
Interested and qualified candidates should send their CV with “BCL Customer Relations Executive” as the subject to:
[email protected]