Skill Enhancement Centre (SENCE) Limited - We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the support they need to grow their businesses by providing them with value - added and convenient services in a friendly atmosphere.
SENCE is recruiting to fill the position below:
Job Position: IT Personnel
Job I.D: 38
Location: Lagos
Roles and Responsibilities
A.) Service Desk Operations:
- Solving incidents as they arrive through phone, mail, and helpdesk system.
- Escalate problems to second line support when necessary.
- Inform users of scheduled downtimes or any service outage.
- Monitor incidents trends and escalate it when necessary.
B.) Service Monitoring:
- Attend to system health monitors.
- Resolve alerts when arise.
- Inform second line support for any unfamiliar and critical alerts.
C.) System Operation and Administration:
- Perform scheduled datacenter backup.
- Perform database replication.
- Reports scheduling.
- Email filter.
- User accounts and permission management.
- Antivirus updates and incidents.
- Data-center patches management.
- Helpdesk system administration.
- Enhancing communication links up time and report incidents.
- Maintaining AMC (Annual Maintenance Contract) for out of warranty systems.
- Shared folders structure and security.
- Perform periodic Capacity planning for existing running servers, LAN, and communication links and escalate requirements to IT Manager/station manager/Chief technology Officer.
- Manage, maintain and upgrade all needed databases (SQL…).
- Handling all Telephony technical related issues.
- Implementing all new upgrades and updates for the available systems.
- Remotely manage and control the IT systems and networks at branches.
- Maintaining and managing all pocket PC's technical issues.
D.) User Support:
- Providing user technical support.
- Install and maintain computer hardware.
- Provide user support to ensure the effective and timely resolution of technical problems and keeping users updated.
- Provide users with up to date system and security knowledge awareness sessions.
E.) Customer Support:
- Provide customer with CTS, support and troubleshoot customer raised issues.
- Provide customer with e-POD.
- Provide customer with e-Invoice.
- Provide major customers with EDI solutions.
Qualifications and Skills
- Bachelor Degree in Information Systems/computer science/engineering.
- Previous experience in database development and design is a plus.
- Previous experience in IT/MIS field is a plus.
- Good Database knowledge (preferred SQL).
- Crystal reports knowledge.
- MCSE is a credit.
- Communication Skills.
- Problem Solving.
- Analytical Skills.
- Time Management.
- Flexibility.
- Self intuition.
- Team work spirit.
- Leadership skills.
- Integrity.
- Microsoft office package use.
- Must be good in customer service.
- Minimum of 2-3 years.
Application Closing Date
29th November, 2013
How to Apply
Interested and qualified candidates should:
Click here to apply online