OTENS Farm is currently seeking application from suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Description
- Serves customers by providing product and service information; resolving product and service problems.
Job Duties
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Application Closing Date
28th April, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected]