McRomed Consulting - Our client, a foremost Real Estate development company with presence in multiples States in Nigeria with a vision to expand into Africa, is currently seeking qualified candidates to fill the vacant and newly created role below within her business:
Job Title: Head, Customer Experience Management
Job ref.: HCEM 02
Location: Nigeria
Job Objective
- The Head, Customer Experience Management is responsible for the creation and implementation of customer engagement programs and the development of innovative approaches to customer satisfaction measurement that create improved value for the company and an enhanced customer experience.
Responsibilities
- Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans and programs
- Advise management on customer satisfaction measure, customer experience strategies programs, initiatives and emerging issues to enable customer-centric strategic decision processes
- Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experience of customers and communities
- Drive the ongoing development of a customer service culture across the organization, supported by effective policy and process frameworks and responsive customer service systems to embed best practice customer-centric behaviors
- Identify opportunities for enhanced service delivery through online and e-services technologies to optimize customer experience.
Application Closing Date
21st May, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] quoting the relevant reference number on their email.