Buypower Incorporated, is an IT and Systems Integration Company with focus on building services and platforms which makes processes automated, efficient and convenient for end users.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja
Details
- We’re hiring for the role of customer service representative to manage large amounts of incoming calls and message request, generate sales leads, Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customers.
Requirements
- Minimum Qualification: HND/BSC
- Experience Level: Minimum of 1 year
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Top Skills & Proficiencies:
- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone / Social media Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Application Closing Date
14th May, 2019.
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to:
[email protected]