Halogen Security Company Limited is the number one provider of professional Security Solutions in West Africa, currently transforming into an integrated global specialist end to end Risk management & security solutions group by offering strategic protection solutions and safety in our changing and open world. We are therefore attracting the best, bold, energetic and globally aware talents to drive our new subsidiaries and strategic business units to focused market segments.
We are recruiting to fill the position below:
Job Title: i-TAC Support Engineer
Location: Lagos
Job Description
- Halogen Security Company is seeking to recruit a i-TAC Support Engineer for a client in the IT industry.
- Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
- To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
- Hands-on experience on Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails.
- Follow up on unresolved complaint/ open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
Job Requirements
- B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering (2.2/Upper Credit at minimum).
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
Application Closing Date
13th May, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] with "i-TAC Support Engineer" as the subject to the mail
For enquiries: kindly call: 09090328028