Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
We are recruiting to fill the vacant position of:
Job Title: KYC Partner Management
Location: Lagos
Job Description
A. KYC (Know Your Customer) terminal deployment
- Ensure KYC terminals are allocated to all regions based on deployment matrix.
- Ensure KYC clients are deployed as required to the field teams.
- Work with IT to ensure proper documentation, tagging and tracking of terminals.
- Perform periodic market visits to check on inactive terminals.
- Ensure constant feedback on performance of KYC clients deployed in the field.
- Ensure a reasonable amount of kits/accessory inventory is made available for deployment from regional warehouse locations for impromptu requests.
B. KYC Audit/Compliance
- Ensure KYC processes are being carried out as documented in line with NCC regulations.
- Ensure creation or re-engineering of KYC processes to meet future industry demands and challenges.
- Ensure KYC registration checks are carried out to improve Quality and reduce fraudulent registration.
- Ensure business compliance of KYC pre-registered sim regulations.
- Ensure resolution of day to day operational and other related issues and timely resolution of these issues/ escalations and instituting proactive measures to prevent recurrence
- KYC Terminals Management
- Ensure Faulty terminals and accessories are identified and replaced within SLA.
- Ensure tracking of activity status of clients and updating of the Master list is carried out.
- Ensure KYC dongles are active on the network always to prevent inactivity.
- Ensure all KYC complaints from the field are reported and resolved within SLA.
- Constant monitoring of field teams to ensure compliance with approved KYC registration process.
C. KYC reporting.
- Ensure daily monitoring of performance of KYC clients deployed in the field.
- Analyse zonal/state reports for registrations,activations and synchronizations to give direction to field agents on areas of focus. .
- Perform reconciliations with third party registration agencies for commission payments(bill statements).
- Ensure KYC unbarring tracking reports are generated to improve KYC unbarring activities to improve TAT.
- Ensure KYC compliance reports are sent to field teams daily for necessary action to be taken against agents engaging in sharp practices to improve KYC compliance.
- Ensure Value segment centric KYC reports are generated and analysed at /zonal,state&LGA level to advise promotions ,lotyalty schemes and communication.
- Ensure audit reports and checks are carried out and action is taken on lines in breach of KYC registration process.
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
- First Degree
- SQL Knowledge
Relevant Experience
- 2-3 years experience with SQL and Data Management
- Good command of English language
- Good organizational, communication skills and attention to detail.
- Advanced reporting skills
Other requirements
- Ability to build strong working relationships, internal and external to the organization.
- Leadership and decision making skills.
- Liasioning and Negotiation Skills
- Good analytical and numerical skills
- High level of discretion
Application Closing Date
5th December, 2013
Method of Application
Interested and qualified candidates should
Click here to apply online