Sunray Ventures - Our client, Daystar Power Group is a pan-African provider of solar power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Ghana and Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Account Specialist
Location: Lagos, Nigeria
Job Description
- We are looking to engage a competent and experienced Customer Account Specialist who will be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.
Job Responsibilities
System/Site Monitoring:
- Maintains schedule for preventive maintenance based on commissioning dates and company standards.
- Maintains schedule for routine site visits.
- Collects site data - run hours, fuel consumption, grid supply, etc.
- Client grid bill management - receipt and payment.
- Sends monthly invoice and tracks completion of Job Completion Certificate.
- Monitors payment from clients.
- Ensures constant site communication.
- Monitors site event ticket work flow, from issuing to closure.
System Reporting:
- Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
- Prepares monthly report for each site per client SLA.
Customer Interaction:
- Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.
- Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
- Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
- Collate results of NPS survey conducted by Service team.
Database/Inventory Management:
- Regular update of customer contact records.
- Monitoring and renewal of data package for inverter.
- Monitoring of equipment replacement as applicable.
Requirements
- Relevant Higher Education Diploma preferred.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.
- Excellent written and verbal communication skills; work well in a team environment.
- Highly organized multitasker who works well in a fast-paced environment.
- Prior experience handling customer interaction is a plus.
- Must be proud of your work, take ownership, and be passionate about quality of workmanship.
- Willingness to learn and grow with the company.
Benefits
- Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
- Unlimited career opportunities – depending on achievements and personal development;
- A competitive salary and benefits package with long term prospect in a fast growing company.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online