Premium Souvenirs Limited supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration.
We are recruiting to fill the position below:
Job Title: Customer Service/ Front Desk Officer
Location: Lagos
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- OND qualification.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using CRM software.
- Experience working with customer support
- Experience working is an SME is an advantage
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their Applications to:
[email protected] using the "Job Title" as the subject of the mail.
Note
- Only shortlisted candidates will be contacted
- Only Applicants residing in Alimosho and its environs should apply.