The Civic Innovation Lab is a community of interdisciplinary creative minds leveraging technology. We are focused on harnessing Creativity, Innovation, and Technology to solve our most pressing social and environmental issues. Launched in 2017; we provide a collaborative environment for entrepreneurs creating positive social and environmental impact in Nigeria.
We are recruiting to fill the position below:
Job Title: Community Manager
Location: Lagos
Introduction
- We seek a highly organised and charismatic individual for the role of a community Manager for our hub to oversee all aspects of the workspace operations including a programme of ongoing events.
- A tech-savvy professional, experienced in social media, PR and promotional events would be a perfect fit.
Objective
- Create innovative & exciting methods for public awareness & engagement to increase usage
Job Description
- Implement social media & communication campaigns to align with marketing strategies.
- Maintain an up to date register of community members and ensuring that notices are sent for renewals of office spaces promptly.
- Writing blog posts, articles, newsletters, communications materials, and material for social media channels
- Keep records of events ensuring that schedules do not clash and events are set up timely.
- Launch community initiatives (e.g. maintain an online forum, create an events series & write email newsletters).
- Provide engaging text, image & video content for social media accounts.
- Maintain the content calendar and ensure it is regular, relevant & up to date.
- Monitor & report on feedback & online reviews.
- Liaise with management to relay customer feedback insights gained from conversations within the community.
- Build relationships with customers, potential customers and industry professionals.
- Stay up to date with digital technology trends.
- Moderate online and offline conversations with our community and drive the awareness of the Hub projects through creative, clear and compelling web and social media communications.
- Carry out other duties as assigned by senior management
The Person
The ideal candidate should have:
- A Bachelor's degree in English, Journalism, Marketing or related field.
- Significant work experience as a Community Manager or other relevant role
- Past evidence of successfully launching community initiatives (e.g. promoting products online via forums, beginning an ambassador program, producing an event series, writing newsletters etc.)
- Aptitude for tracking relevant community metrics (e.g. repeat visits or inquiries)
- Excellent written and verbal communication skills
- Strong working knowledge of social media uses for management of brands
- Knack for seeing and staying ahead of trends
- Analytical skills to interpret traffic and online engagement metrics
- Attention to detail and ability to multitask
Skills / Competencies:
- Excellent communication (written and oral), interpersonal and negotiation skills.
Presentation Skills:
- Extremely well organized
- Ability to enable the community
- Managing partners charged with executing creative content and new ideas
- Ability to demonstrate sensitivity and respect for differences in individual perspectives, personality, work styles, and values
- High sense of responsibility, accountability and dependability
- Ability to understand learning needs.
Application Closing Date
25th July, 2019.
How to Apply
Interested and qualified candidates should send their Application Letter and CV to:
[email protected] using the "Job Title" as the subject of the mail.