MTN Nigeria is top Telecom Service Provider in Nigeria, and a part of the MTN Group, Africa's leading cellular telecommunications company.
MTN Nigeria is recruiting to fill the job vacancy in the position below:
MTN Job Title: NMC Data/Internet Engineer
Department: Network Group
Location: Lagos
Employment Status: Permanent
Reporting To: Team Lead, Field Support
Job Description
- Monitor performance of all ATM core devices i.e Stingers (DSLAM),PSAX and generate weekly report on them.
- Monitor traffic utilization on Core ATM pipes on the ATM Network.
- Provide 24*7*365 troubleshooting, controlling and resolving of all network and customer related faults
- Real time Monitoring of all CPE devices (Copper DSL and Fiber Modems) on the Network.
- Monitor, Analyze and provide information on traffic utilization on CPE’S to customers.
- Monitor and acknowledge all Alarms from all ATM Core equipment and CPE’s .
- Configuring New Vc’s on ATM devices for new installation on the ATM Network.
- Managing /Administering New Internet /Monitoring activities of clients on the Radius Authentication Server.
- Improving Network quality by improved monitoring of all ATM Network elements on a real time basis.
- Recording all new connections on the ATM network on Real time basis.
- Overviewing Network element has proper efficiency and trouble spots using different NMS tools.
- Relating with Customer Support Engineers on ports to connect client for new installation, follow-up on faults attended to and keeping records of new installation.
- Managing (e.g configuring, documenting) of interfaces (ports) on the ATM (DSLAM) Stinger device.
- Escalate all unresolved faults of Internet and Data Services to Customer Support Engineers which cannot be resolved remotely.
- Give support to Customer Support Engineer on how faults can be resolved by troubleshooting on the DSLAM with them.
- Ensure proper bandwidth allocation procedures are objected too, in order to ensure optimal bandwidth utilization on the overall ATM network.
- Monitoring/Administering pipes to the Satellite network through the Fiber Equipment.
- Ensure Faults are logged in to determine Network stability.
- Provide ideas and feedback on software tools, procedures and improvements to NMC functionality of Data/Internet operations
- Ensure properly monitoring and implementation of all network changes according to the organisation process and procedures.
- Provide regular update on MTNN performance and other network issues to the management, call centre, sales and distribution, marketing and other relevant department in MTNN.
- Real Time Performance monitoring of all network elements effectively and provide daily reports for the next action to be carried out to improve network quality.
- Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staffs, other providers, International providers and MTN contractors. Also ensure that those tickets are resolved within specified period
- Dispatch all unresolved faults to the NMC Data/Internet Co-ordinator if necessary
- Act as interface and provide access ref number to MTN Contractors, Field Engineers, Operational Maintenance Center
- Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Location
- Perform NMC duties as instructed by Data/Internet Co-ordinator,
follow-up and clearing of specific network faults.
- Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the field support engineers (Radio, Transmission, ESS and others) for replacement in order to improve network performance.
- Provide real time security information to all regional security offices across the country in order to prevent all MTNN equipments through real time network surveillance
- Provide ideas and feedback on software tools, procedures and improvements to NMC functionality.
- Assist Capital program group engineers/Radio Engineers/Optimisation and support personnel with clearing of complex faults.
- Ensure properly monitoring and implementation of all network changes according to the organisation process and procedures
- Provide regular update on MTNN performance and other network issues to the management, call center, sales and distribution, marketing and other relevant department in MTNN
- Any extra duties as given from time to time by the NMC Co-ordinator.
Required Skills
- At least 4 years hands-on experience in Cisco Networking experience current, telecommunications or a related field.
- Experience in Alcatel Lucent equipments
- Knowledge of Cisco router Proficient
Qualification
- At least 4 years hands-on experience in Cisco Networking experience current, telecommunications or a related field.
- Experience in Alcatel Lucent equipments
- Knowledge of Cisco router Proficient
Job Conditions
- Normal MTNN working conditions. Regular shift work. On stand by 24/7 through out the year.
Application Deadline
17th February, 2011
Method of Application
Interested and qualified candidates should apply online using the link below:
Click here to apply online