AES Luxury Apartments - We are a four (4) star luxury apartments with five (5) star services; located in a serene environment in the city of Abuja–Nigeria. We are looking for an experienced candidate to fill the position below:
Job Title: Hotel General Manager
Location: Lagos
Job Descriptions
- Candidate will oversee the day-to-day operations of our hotel as well as provide strategic direction.
- He/she will plan and supervise the activities of an extensive workforce to ensure the smooth and profitable running of the business.
- He/she will also be responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an Excellent Guest Experience; essentially manage between profitability and guest satisfaction measures.
- Deal with complaints as well as strategizing and preparing reports and, be a key person of reference for employees and guests as well as external vendors; to enhance guests’ dedication and expand our clientele by strengthening our hotel’s reputation.
Duties and Responsibilities
- Serve as the company’s Chief Operating Officer; by overseeing the operations and administrations functions of the hotel, to ensure total guest satisfaction.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Actively involved in marketing and creating a brand image for the hotel.
- Develop an annual business plan.
- Initiate cost-effective controls and revenue management techniques.
- Develop strategies for organizing, staffing, planning and executing functionalities.
- Provide training for hotel staff in delivering care that meets the best standards and practices.
- Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Present monthly financial reporting for the owners and stakeholders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Act as a key decision-maker in hiring key staffs.
- Coordination with hods for the execution of all activities and functions.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Respond to audits to ensure continual improvement is achieved.
- All clients handling and take part in new client acquisition along with the sales team whenever required.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Prerequisites:
- The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
Education
- A university degree or HND in Hospitality Management or a related field (MBA in business Administration is an added advantage) with Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.
Experience:
- At least 15 years’ experience in the hospitality industry, with a significant luxury experience, and 5 to 10 years of experience as a General Manager or Asst. General Manager;
- Fluency in English; knowledge of other languages is a plus and with an understanding of all hotel management best practices and relevant laws and guidelines.
- Good knowledge of hotel management software (PMS), excellent customer service skills of a business mindset and a good aptitude in decision-making and problem-solving.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the "Job title" as the subject of the email.