Asset & Resource Management Holding Company - Established in 1994 as an asset management firm, ARM offers wealth creation opportunities through a unique blend of traditional asset management and alternative investment services. We enable businesses to thrive, and help our clients to maximize their returns and realise their most important goals.
We are recruiting to fill the position below:
Job Title: Team Member, Retail Operations
Location: Ikoyi, Lagos
Job Summary
- Deliver prompt, efficient and effective service to both internal and external clients while contributing to the overall achievement of the organizations objective.
Principal Duties and Responsibilities
Mutual Funds Certificates Administration:
- Receive certificates and schedule from Registrars
- Update Hitrust by changing status to ‘Final Dispatch’.
- Extract ‘error’ certificates and return to Registrars for correction
- Stamp, seal and send the remaining certificates to Trustees
- Upon receipt from Trustees, extract ARM staff certificates and other Hold mails and special instructions and send remaining certificate to registrars for dispatch to clients.
Mutual Funds Subscription Process:
- Data Entry
- Enter new client’s profiles on Hitrust
- Set-up new clients portfolios on Hitrust
- Match clients’ payments on Bank Statement with client’s details on Hitrust
- Allocate units to clients entered on Hitrust
- Review and upload online e-form sent by Account Officers into Hitrust
- Resolve and reconcile all exceptions arising from data matching
Data Authorization-Discovery Fund, AGF & Ethical Investment:
- Subscription authorization
- Subscription settlement
- Daily pricing of all Funds
- Update price on Hitrust & Hiport
- Send daily prices to all recipients and continuously manage mailing list
- Send automatic email notifications to clients on all authorized transactions
- Manage Pool Account to ensure all moneys received in the Bank are invested in the Fund on daily basis.
- Daily upload of Bank Statements on the cheque register
- Send weekly schedule of processed subscription to Registrars for certificates issuance.
- Submit report of weekly inflows & outflows to unit head and Business Development
- Send Reports of weekly performance to all Account Executives and Head of Sales
Mutual Funds Redemption Process:
- Collate redemption requests nationwide
- Contact clients/Acct Officers on outstanding documentation
- Prepare redemption schedule and send to registrars
- Liaise with registrars on redemptions issues (e.g. irregular signature, incomplete transactions, etc)
Other Important duties:
- Follow up on redemption requests and provide clients reference numbers for CITs & DIT
- Must be able to handle on the spot & over-the-phone client requests and questions
- Must provide good support to supervisor in areas of managing company & clients’ issues
- Good communication and negotiation skills
- Good interpersonal skills
- Business etiquette
- Initiative and job ownership
- Any other duties and responsibilities that may be assigned by the Head, Retail Operations
Requirements
Minimum Qualifications:
- Minimum of 2 years of cognate experience in Asset Management
- Bachelor's degree from accredited university.
- Relevant professional qualification.
Required knowledge, skills and abilities:
- Knowledge of Asset & Investment Management and the Financial Services Industry at large.
- Good multitasking capabilities
- Good analytical and problem solving skills
- Issues Management ability
- Good telephone manners
- Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
Generic Skills:
- Ability to work well under pressure
- Very good interpersonal skills
- Excellent verbal and written communication skills
- Result-oriented
- Service orientation
- Customer focus
- Good telephone manners.
Supervisory Skills:
- Client relations
- Strong organizational skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online