Workforce group - Our client, a reputable Commercial Bank, is currently recruiting suitably and qualified candidates for the position below:
Job Title: Contact Center Agent (Hausa Speaking)
Location: Lagos
Summary
- H/She will be the liaison between the bank and its current and potential customers.
- H/She will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
Requirements
- HND/BSc. in any discipline.
- Must not be more than 27 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in Hausa.
- Must be resident in Lagos.
Application Closing Date
30th September, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online